Customer complaints
What should I do first
If you have any concerns or if you would like to file a formal complaint, please contact your Account Manager.

When we have received your complaint, we will send you a confirmation of receipt, together with an assessment of when our review of the matter is expected to be completed.

Reappraisal of decisions
If the response does not fully address your issues, please contact Germany branch’s complaints officer:

Svenska Handelsbanken AB (publ)
Zweigniederlassung Frankfurt am Main
Herr Sebastian Kristen
Postfach 70 09 55
60559 Frankfurt am Main
Germany
E-mail: Sebastian Kristen

If you are not satisfied with the bank´s local decision you can contact:
Kundenbeschwerdestelle beim Bundesverband deutscher Banken
Postfach 04 03 07
10062 Berlin
Telefon: +49 30 16633-166
Telefax: +49 30 16633-169
E-mail: Kundenbeschwerdestelle beim Bundesverband deutscher Banken

If the local response in Germany still does not fully address your issues, please contact the Regional Area Manager in Sweden at hccommunications@handelsbanken.se



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